SupportOf The Technical Kind
We think we can make life a little bit easier
Sometimes technology doesn’t work the way we want it to or maybe we simply don’t know where to go to get the answer we need. Fear not, we’re here to help!
Check out our Getting Started area for a tour of the Members site; also see some of the commonly asked questions related to your account.
How can I reset my account password?
We hate when we forget our password! You can retrieve your password or make a new one by heading here.
I can’t login to my account, can you help?
Absolutely! Sometimes you simply need to reset your password. If you can still cannot login email us at email@example.com with the subject “Please reset my member account.” If you’re with a coporate account, please indicate the owner of the membership.
P.S. we see a lot of people accidently put their email address as .CON instead of .COM so maybe check there first. Once logged in you can correct your email address.
Help... My payment won’t go through?
Here are a few things you can try if your credit card is failing:
Try another payment method.
The Strategy Academy accepts all major international credit cards (Visa, American Express and MasterCard) as well as PayPal. Learn more about supported payment methods and currencies here.
Contact your bank.
Sometimes credit card providers put a hold on purchases when it seems like a fraudulent charge. If you do not make online purchases often (or perhaps you don’t live in the U.S.), this could be the case. Contact your bank or credit card provider directly.
Can I change my account login email?
Absolutely! Simply login to your account and click your profile (your picture in the upper right hand corner) then select “edit profile” from the drop down. From there you can change your email address and password.
How can I change where you send your awesome emails? (i.e. You just changed your email address)
As of right now, we’ll have to do this manually. If you need to change the email address we are sending to, simply drop us a note at firstname.lastname@example.org and use the subject “I need to change my newsletter email”.
Not finding what you’re looking for or need additional support?
We’d be happy to help in any way we can!
Simply drop us an email at email@example.com and we will get back to you ASAP.